To prevent fraudulent reports explored over WhatsApp, the company has appointed a complaint officer (complaint disposal officer) Komal Lahiri in India. The responsibility of Komal Lahiri is to remove the reports and complaints being spread by the users on WhatsApp. According to a news media and report, in the settings of WhatsApp app, the FAQ section can be contacted directly by the company's support team.
Any issue coming to the user can be directly sent to the official by email. Users can get help from soft Lahiri through app or email. According to the LinkedIn profile of Komal Lahiri, she is the Senior Director of WhatsApp, Global Customer Operations and Localization Department. At present, the company has not announced the appointment of Komal Lahiri. But, on the company's website, soft Lahiri has been shown as a Grievance Officer. Let us know that the gentleman lives in America but he will handle the problem of WhatsApp Fake News in India.
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According to reference, the gentleman Lahiri was appointed by the Grievance Officer at the end of August. According to the WhatsApp website, users can contact directly with the company's support team. For this, they have to go to settings. If the customer wants to take their complaint forward then they can talk directly to the Grievance Officer.
#ICYMI - There is now a “Grievance Officer” to fight #FakeNews in India. @WhatsApp appointed Komal Lahiri as Grievance Officer for India, who is based out of the US. Will this help? What do you think?https://t.co/BJUmczBoAH— Tech2 (@tech2eets) September 24, 2018
The Modi government provided a tough message about Fake Messages on WhatsApp. The Modi government asked the company to work in India to find a technical solution to create corporate units and to locate the original source of Fake Message. On this matter, IT minister Ravi Shankar Prasad also met What Sapp’s chief Chris Daniels. Ravi Shankar had said that WhatsApp has been asked to make a company stop Fake News in India. Also, it has been asked to find out the original resource that spreads any message. Apart from this, Ravi Shankar said that finding the source of any message is not rocket science. Just the WhatsApp app should have a mechanism to detect it.
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